Customer FAQ

Click on the red questions for answers. If you still need help, feel free to contact us directly. We would love to help you!

Account Related Questions

  • How do I create an account?

    Click on “Account” from the home page to create a new account. You will be taken to a new page with two forms. The left form will allow you to log in, the right one will allow you to create a new account.

    Or follow this link to access the login page to create a new account.

  • How do I reset my password?

    From the login page, you will see a “forgot your password?” link. Click this and we will send you an email to reset your password.

  • Do I need an account to place an order?

    No, your able to create new orders without a pre-existing account. Just add the products to your cart. When you’re checking out you will be prompted to sign in or you can add your contact, shipping information and payment.

Ordering & Payment

  • What payment methods do you accept?

    These payment options apply online and at our POS locations during events.

    Credit Cards We accept Visa, Mastercard, American Express, Discover, and JCB.

    PayPal

    Store Credit and Gift Certificates Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. They NEVER expire and may be combined with promotions and rebates.

  • Is my payment secure?

    All transactions submitted to use are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

  • How is tax calculated in my order?

    Luna-C is required by law to remit sales tax on shipments to states where it has a presence. For shipments to the following states, the appropriate sales tax rate will be added to the total amount of the order in accordance with local tax laws. States where sales tax will be applied: Georgia.

  • I am shopping for a gift. Do you provide gift receipts or gift wrapping?

    We do not currently offer this service. 

  • I found an item I would like to purchase however my size is not showing up.

    It may be that we do not carry that particular size, or are out of stock. If you feel this to be an error, please contact us directly at info@lunacclothing.com, or call us toll free: 1-855-586-2233.

  • What does it mean when an item is on backorder or out of stock?

    We never want to have back orders, but some products may be more popular than others. If you order something that is placed on back order, we will notify you immediately. If an item is on back order, your order will be shipped when it is ready. When the back ordered product is shipped, you will not be charged additional shipping.

  • What happens if I am buying a back-ordered item and in-stock items at the same time?

    If one of the items in your order is on backorder, you may receive your order in more than one shipment. You will not be charged an additional shipping fee if this occurs.

  • I have ordered the wrong item/size by mistake. Can I edit my order?

    If you have not yet submitted the order, you can delete the order or change the quantity directly from your cart. But to change the size, item or color you will need to re-add that item to your cart and delete the previous one before submitting your order. If the order has been placed, please contact us directly at info@lunacclothing.com, or call us toll free:1-855-586-2233. Shipping fees may apply for orders that have already been processed.

  • I changed my mind and want to cancel my order. How do I do that?

    To cancel an order, please contact us directly at info@lunacclothing.com, or call us toll free:  1-855-586-2233. Shipping fees may apply for orders that have already been processed.

Shipping

  • What time does my order have to be submitted by in order to ship out today?

    If you choose expedited shipping before 11:00 AM Eastern Time (EST), your order will be shipped the same day.

    Expedited shipping orders placed after 11:00 AM EST will ship on the next business day. Orders placed on Fridays for overnight shipping will be delivered on the next business day. Any order placed on Saturday, Sunday or on Holidays will be processed on the next business day

    Questions about your order? Please call toll-free at: 1-855-586-2233

  • What is the typical time wait for shipping?

    All orders from Luna-C are shipped UPS Standard Ground unless you upgrade your shipping to second day or overnight delivery. Standard delivery times for UPS Ground are 3 to 6 business days.

  • Can you ship via the U.S. Postal Service?

    Any shipments via the U.S. Postal Service must be phoned in to our Customer Service Center. Please call our toll free number: 1-877-270-9719  to place your order.

  • Do you ship internationally?

    Unfortunately, we do not currently ship internationally.

  • Can I track my shipping or look up my order?

    You can check on the progress of your order here. You need you Order ID and the email you used to make your order. Order IDs can be in your order receipt that was sent to the email used for the purchase. The order ID is case sensitive following this example: Order #1121

Returns

  • Can I return my order for a refund?

    If for any reason you are not satisfied with your order, please return the item in its original condition within 30 days of purchase, and we will exchange the product or refund your credit card account for the entire amount, shipping and handling charges.

  • What do I need to include with my return?

    Returns must be accompanied by an original packing slip and items must be returned in new condition with the original packaging and contents (defective items exempted).

    Standard delivery times for UPS Ground are 3 to 6 business days.

  • What if I misplaced my receipt that came with my purchase. What should I do?

    For items returned without a receipt, Luna-C only offers an exchange or store credit at the current selling price. The following rules also apply to all returns and exchanges:

    Shipping and handling charges are not refundable.
    We cannot accept C.O.D. packages.
    Most exchanges and returns are processed within two weeks of receipt.

  • How do I return my purchase by mail?

    Send the item(s) and original receipt via a track-able shipping method to:
    Luna-C Clothing Store Returns
    1601 NW 93 Avenue
    Miami, Fl. 33172

    Complete the information on the Return Form that came with your package. Be sure to indicate your preference for an exchange or a refund.

  • How long will it take to receive my refund after I shipped my return?

    The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

  • What steps do I need to take to do an exchange?

    It is strongly recommended that you contact our customer service team (1.855.586.2233) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.

Signup for Updates

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE